Terms & Conditions

Hello Nurse provides mobile IV drip therapy, vitamin injections, NAD+ therapy, GLP-1 weight-management programs, and related wellness services across the Dallas & Surrounding Areas and Austin & Surrounding Areas. All therapies are administered by licensed Registered Nurses (BSN) under the supervision of our Medical Director.

Every new client must complete a one-time Good Faith Exam ($20, annually) before receiving any therapy. The exam is performed by our supervising physician and confirms treatment is safe and appropriate for you.

• No deposit is required to reserve your visit. Your booking is confirmed once a Hello Nurse team member reaches out to verify details.
• Payment is collected at your appointment — you can pay by card, contactless, or another method arranged with your nurse.
• Prices, add-ons, and after-hours fees are shown at booking and confirmed by your practitioner before treatment begins.

• 24+ hours in advance: Cancel or reschedule at no cost.
• Within 24 hours: We may not be able to accommodate changes. Repeated late cancellations may affect your ability to book future visits.
• No-shows and refusals of treatment at the door are treated as same-day cancellations.

You may reschedule at no charge up to 24 hours before your visit. Requests inside 24 hours are subject to practitioner availability.

Standard rates apply 8 AM – 7 PM. After-hours service fees:

• 8 PM: +$100
• 9 PM: +$150
• 10 PM: +$200
• 11 PM – 7 AM: +$300 base, set at the attending nurse’s discretion

Overnight visits between 11 PM and 7 AM are subject to a nurse-discretion fee. The $300 shown at booking is a base amount; the attending nurse may adjust it based on the time, location, and nature of the visit, and will confirm the final fee with you before your visit begins.

Email. When you contact or book with Hello Nurse we send emails about your visit (confirmations, reminders and follow-ups). If you join our VIP list or are a past client we may also email offers and events; every marketing email includes an unsubscribe link.

Text messages (Hello Nurse Text Offers). By checking our text-message consent box or signing our written text consent, you agree to receive recurring automated text marketing messages (offers and promotions) from Hello Nurse at the number you provided. Appointment-related texts are sent only to clients who book with us and are separate from this consent.

• Consent is not a condition of any purchase.
• Message frequency varies, typically up to 4 messages per month.
• Message and data rates may apply.
• Reply STOP to cancel at any time; you will receive one confirmation text and no further messages. Reply START to re-subscribe.
• Reply HELP for help, or contact us at 817-917-4043 or info@hellonurse.health.
• Carriers are not liable for delayed or undelivered messages.

For how we handle your information, including that your mobile number and opt-in data are never shared with third parties for marketing, see our Privacy Policy.

You agree to truthfully disclose all relevant medical conditions, medications, allergies, and pregnancy status before treatment. Our Registered Nurse reserves the right to decline or postpone service if any safety concern arises. You acknowledge the inherent risks of IV therapy, including but not limited to bruising, discomfort at the injection site, and, rarely, allergic reaction.

Clients must be at least 18 years old. Minors require the consent and presence of a parent or legal guardian.

Content on this website is provided for general information and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician for personalized guidance.

To the fullest extent permitted by law, Hello Nurse is not liable for indirect, incidental, or consequential damages arising from use of our services. Our maximum liability for any claim related to a service is limited to the amount you paid for that service.

These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Questions about these terms? Reach us at info@hellonurse.health or 817-917-4043.