Privacy Policy

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and service address, submitted through our booking or contact forms.
• Appointment details: selected services and add-ons, preferred date and time, practitioner preference, and any notes you provide.
• Health information: medical history, medications, allergies, pregnancy status, and other clinical information you disclose to your practitioner during the Good Faith Exam and treatment. This is handled per applicable healthcare privacy standards.
• Technical information: basic device and browser data (e.g. IP address, browser type) collected automatically for site security and analytics.

We use the information we collect to:

• Schedule, confirm, and deliver your requested services.
• Send you transactional email confirmations, appointment reminders, and post-visit follow-ups.
• Send you text messages (appointment updates, offers and promotions) if — and only if — you opted in to receive them.
• Send you emails about offers, events and promotions if you joined our VIP list or are a past client. Every marketing email has an unsubscribe link.
• Communicate with you about your appointment, respond to questions, and provide customer support.
• Comply with legal and regulatory obligations, and improve the safety and quality of our services.

Hello Nurse sends text messages only to people who have agreed to receive them. You can opt in by:

• checking the text-message consent box on our text offers sign-up page, VIP list form, or group-event inquiry form; or
• signing our written text-message consent at the time of your visit.

Once you opt in, you may receive:

• Offers and promotions — seasonal discounts, membership offers, events and last-minute openings.
• Appointment and service messages — booking confirmations, reminders and post-visit follow-ups.

Message frequency varies, typically up to 4 messages per month. Message and data rates may apply — check with your mobile carrier. Consent to receive texts is not a condition of any purchase.

Opt out at any time by replying STOP to any of our text messages, or by telling us by phone or email. Reply HELP for help, or call us at 817-917-4043.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Your mobile number, text-message opt-in data and consent are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We share them only with the service provider that delivers our messages (Twilio), solely to send messages on our behalf.

We share limited information with trusted service providers who help us operate the site and deliver services. These providers are contractually required to protect your data and use it only on our behalf:

• Vercel — website hosting and infrastructure.
• Neon (Postgres) — secure database storage for bookings and contact submissions.
• Resend — sends our emails (confirmations, reminders, feedback requests and, if you opted in, offers).
• Twilio — delivers our text messages, only to people who opted in.
• Payment processors — used at the time of your appointment; card details are handled directly by the processor and are not stored on our website.

We may disclose information when required by law, subpoena, or other legal process; to protect the rights, safety, or property of Hello Nurse, our clients, or the public; or in connection with a business transaction (e.g. merger or acquisition) where your information is transferred to a successor entity subject to this Privacy Policy.

We retain booking records, contact submissions, and related information for as long as necessary to provide our services, comply with legal and regulatory obligations, and resolve disputes. Health information may be retained per applicable medical records requirements. You may request deletion of your personal information at any time — see Section 8.

We use industry-standard technical and organizational safeguards to protect your personal information, including encrypted transport (HTTPS), encrypted storage, and access controls that limit who on our team can view sensitive data. No system is perfectly secure, but we take reasonable steps to prevent unauthorized access, disclosure, or loss.

• Access, correction, deletion: you may request a copy, correction, or deletion of your personal information by emailing info@hellonurse.health.
• Opt out of texts: reply STOP to any of our text messages, or ask us by phone or email.
• Opt out of email: use the unsubscribe link in any marketing email, reply asking to be removed, or contact us directly.

Our services are directed to adults 18 and older, and we do not knowingly collect personal information from anyone under 18 without the consent and presence of a parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be reflected by an updated “Last updated” date at the top of this page.

Questions about this Privacy Policy or how we handle your information? Reach us at info@hellonurse.health or 817-917-4043.