Privacy Policy

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and service address, submitted through our booking or contact forms.
• Appointment details: selected services and add-ons, preferred date and time, practitioner preference, and any notes you provide.
• Health information: medical history, medications, allergies, pregnancy status, and other clinical information you disclose to your practitioner during the Good Faith Exam and treatment. This is handled per applicable healthcare privacy standards.
• Technical information: basic device and browser data (e.g. IP address, browser type) collected automatically for site security and analytics.

We use the information we collect to:

• Schedule, confirm, and deliver your requested services.
• Send you transactional email confirmations, appointment reminders, and post-visit follow-ups.
• Send you SMS reminders and follow-ups if — and only if — you opted in to SMS communications on our booking form.
• Communicate with you about your appointment, respond to questions, and provide customer support.
• Comply with legal and regulatory obligations, and improve the safety and quality of our services.

If you opt in to SMS on our booking form, we will send a maximum of 2 text messages per booking:

• A reminder approximately 2 hours before your appointment with the time, address, and any relevant details.
• A short follow-up sent shortly after your visit asking for feedback.

Opt out at any time by replying STOP to any of our text messages. Reply HELP for assistance. Message and data rates may apply — check with your mobile carrier for details.

We do not send marketing, promotional, or third-party SMS. Your mobile number and SMS opt-in status are never sold, rented, or shared with third parties for marketing purposes.

We share limited information with trusted service providers who help us operate the site and deliver services. These providers are contractually required to protect your data and use it only on our behalf:

• Vercel — website hosting and infrastructure.
• Neon (Postgres) — secure database storage for bookings and contact submissions.
• Resend — sends transactional emails (confirmations, reminders, feedback requests).
• Twilio — sends SMS messages (only to customers who opted in on the booking form).
• Payment processors — used at the time of your appointment; card details are handled directly by the processor and are not stored on our website.

We may disclose information when required by law, subpoena, or other legal process; to protect the rights, safety, or property of Hello Nurse, our clients, or the public; or in connection with a business transaction (e.g. merger or acquisition) where your information is transferred to a successor entity subject to this Privacy Policy.

We retain booking records, contact submissions, and related information for as long as necessary to provide our services, comply with legal and regulatory obligations, and resolve disputes. Health information may be retained per applicable medical records requirements. You may request deletion of your personal information at any time — see Section 8.

We use industry-standard technical and organizational safeguards to protect your personal information, including encrypted transport (HTTPS), encrypted storage, and access controls that limit who on our team can view sensitive data. No system is perfectly secure, but we take reasonable steps to prevent unauthorized access, disclosure, or loss.

• Access, correction, deletion: you may request a copy, correction, or deletion of your personal information by emailing info@hellonurse.health.
• Opt out of SMS: reply STOP to any of our text messages.
• Opt out of email: reply to any of our emails asking to be removed, or contact us directly.

Our services are directed to adults 18 and older, and we do not knowingly collect personal information from anyone under 18 without the consent and presence of a parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be reflected by an updated “Last updated” date at the top of this page.

Questions about this Privacy Policy or how we handle your information? Reach us at info@hellonurse.health or 817-917-4043.